Thank you for choosing Lamis Fashion PK as your go-to destination for women’s fashion. We want to make your shopping experience as seamless and enjoyable as possible. In this section, we provide you with detailed information about our shipping and returns policies, ensuring transparency and customer satisfaction.
We offer worldwide shipping to bring the latest fashion trends right to your doorstep. Here are some important details about our shipping process:
- Processing Time: Once you place an order, please allow 1-2 business days for our team to process and prepare your items for shipment. We take great care in ensuring that each item is carefully inspected and packaged to guarantee its quality.
- Shipping Methods: We partner with reliable shipping carriers to ensure your package arrives in a timely manner. During the checkout process, you will have the option to choose from various shipping methods based on your location and preferences. Whether you opt for standard shipping or express delivery, we strive to provide efficient and reliable service.
- Shipping Duration: The duration of shipping depends on your location and the shipping method selected. Estimated delivery times will be provided during checkout, allowing you to anticipate when your package will arrive. While we make every effort to meet these estimates, please note that unexpected delays may occur due to customs processes or other factors beyond our control.
- Tracking Your Order: To keep you informed about your order’s progress, we provide tracking information for all shipped orders. Once your package is on its way, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your delivery through our website or the carrier’s tracking portal.
We want you to feel confident and satisfied with your purchase. If for any reason you are not completely happy with an item, we offer a straightforward returns process. Here’s what you need to know:
- Eligibility for Returns: We accept returns on most items, excluding non-returnable items such as intimate wear, swimwear (for hygiene reasons), and items marked as final sale. Please refer to the product description or contact our customer support team for any specific return eligibility queries.
- Return Timeframe: To initiate a return, please notify us within 14 days from the date of delivery. We kindly ask that you send the item back to us within 30 days to ensure a smooth return process.
- Return Process: To initiate a return, please contact our customer support team or visit the “Returns” section on our website. Our team will guide you through the process and provide you with the necessary instructions. Please ensure that the item is in its original condition, unworn, with all tags and packaging intact.
- Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part, such as receiving a defective or incorrect item. We recommend using a trackable shipping method to ensure a safe and secure return.
- Refunds and Store Credit: Once we receive your returned item and verify its condition, we will process your refund or issue store credit, based on your preference. Refunds will be issued to the original payment method used during checkout. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.
If you have any further questions or require assistance regarding shipping or returns, our dedicated customer support team is here to help. We strive to provide excellent service and ensure your satisfaction throughout your shopping experience.
Thank you for choosing Lamis Fashion PK We appreciate your trust and look forward to serving you again in the future. Happy shopping!